Queuing FAQs Your Visit

ACCESS INFORMATION

We aim to provide a first-class entertainment experience that can be enjoyed by as many people as possible.

If there’s anything we can do to make your visit more comfortable please let us know when booking your tickets.

We offer a complimentary ticket for a carer/companion who is necessary for your visit. To book, or for more information, please call us on 01473 433100 (Mon-Fri, 08:30am to 5:00pm, Wed 09:30am to 5:00pm)

Assistance dogs are welcome at both the Regent Theatre and the Corn Exchange including in the auditorium. If required, bowls of water can be supplied; please let us know when booking.

Customers and their companions are welcome to visit our venues before attending a performance to familiarise themselves with the venue’s layout. Please contact us to request a pre-visit.

For nearby parking and blue badge spaces, please visit the ‘Getting Here‘ page on our website.

Accessibility tickets cannot be resold through our official re-sale partner Twickets therefore if you contact our Box Office on 01473 433100 or email tickets@ipswich.gov.uk we will add your details to our own accessibility re-sale list.

A member of theatre staff will be available to offer assistance purchasing beverages on behalf of customers who are unable to visit the bar themselves.  All drinks and refreshments will be available for pre-order to minimise queuing.

ACCESSIBLE PERFORMANCES

Here is a list of our upcoming accessible performances. Please scroll down for more information on each of these, and for details of how to book.

ShowDateTimePerformance Type
ShowGrease – The MusicalDateThursday 23 May 2024Time7:30pmPerformance TypeBSL Interpreted
ShowGrease – The MusicalDateThursday 23 May 2024Time7:30pmPerformance TypeCaptioned
ShowUncanny: I Know What I SawDateThursday 6 June 2024Time7:30pmPerformance TypeBSL Interpreted
ShowCome From AwayDateThursday 4 July 2024Time7:30pmPerformance TypeBSL Interpreted
ShowJohn Bishop: Back At It (14+)DateThursday 11 July 2024Time8pmPerformance TypeBSL Interpreted
ShowAn Officer and a GentlemanDateThursday 12 September 2024Time7:30pmPerformance TypeBLS Interpreted
ShowSarah MillicanDateSunday 22 September 2024Time8pmPerformance TypeCaptioned
ShowJack & The Beanstalk PantoDateFriday 27 December 2024Time6pmPerformance TypeBSL Interpreted
ShowJack & The Beanstalk PantoDateMonday 30 December 2024Time1pmPerformance TypeRelaxed
ShowOnly Fools & HorsesDateThursday 9 January 2025Time7:30pmPerformance TypeBSL Interpreted
ShowGiovanni – The Last DanceDateFriday 21 March 2025Time7:30pmPerformance TypeBSL Interpreted

REGENT THEATRE

Click to expand the links below for more accessibility information about the Regent Theatre.

CORN EXCHANGE

Click to expand the links below for more accessibility information.

BSL INTERPRETED PERFORMANCES

During British Sign Language (BSL) Interpreted performances, an interpreter stands to the side of the stage in view of the audience and interprets the words and songs live. We hold off seats to ensure patrons requiring this service have a great view.

These performances are most suitable for Deaf people, those with family members who use British Sign Language and those who have an interest in British Sign Language.

You can view all upcoming shows with BSL Interpreted performances here.

If you would like to book tickets for an upcoming interpreted performance, or request a BSL Interpreter for a future show that is not listed above, please email us at tickets@ipswich.gov.uk

Please let us know if you would like us to keep you updated with new BSL interpreted performances as they are added, and we will update your account.

 

RELAXED PERFORMANCES

A relaxed performance is a specially adapted show, modified for adults and children who might benefit from a more relaxed environment. Typically, they are for people who have autism or have sensory communication disorders or/and learning difficulties.

Key features of a relaxed performance:  

-House lights will remain on for the duration of the performance so that it is not too dark.

-Lighting and sounds levels will be adjusted to softer levels so that the performance is more accessible if you have sensory sensitivities. This will mean loud bangs, flashes, pyrotechnics strobe lighting will be removed from the performance.

-You can make a noise during the show.

-There will be an opportunity to meet the cast behind the characters before the show.

-Auditorium doors will be fixed open for free movement throughout the performance.

-Our Circle Lounge will be available as a ‘chill-out’ space if the performance becomes overwhelming for your child.

ONLINE ACCESS BOOKING

We are currently working with our box office provider to enable online access for patrons requiring the following services:

– Online booking of wheelchair positions
– Online booking of disabled companion / carer seats
– Online booking of seats for view of BSL Interpreter

If you would like to be informed when this service goes live, please email us at tickets@ipswich.gov.uk

PERFORMANCE  TYPES

We endeavour to offer a range of performance types to cater for a wide range of customer needs. Where accessible adjustments are made, you will find the below key icon next to the performance date and time on the show page. You can also filter by ‘Performance Type’ on our ‘What’s On‘ listing page.

If you would like to request an accessible adjustment for an upcoming show, please contact us on tickets@ipswich.gov.uk and a member of the team will be able to advise.

Our full list of current accessible performances can be found further up this page.

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BSL Interpreted

 

To find accessible shows please go to the What’s On page and use the ‘Performance Type’ filters.

SOCIAL STORY

This video, made by William Caley aged 13, shows you around the Ipswich Regent Theatre.