For high demand events, queuing will be in place – the event won’t show up in our normal ‘what’s on’ navigation, but instead will be available through a unique queuing link which you can find on our website homepage, news article, sticky buttons on the left of your screen and on our social media posts.
Demand for some events can be very high, in some cases with hundreds of people trying to access our site simultaneously. To avoid system issues, we may enable queuing for high demand events.
To make it as fair as possible, customers will be randomly assigned a queue number when tickets go on sale and let through to the site when it is their turn to book.
The queuing link will be published on our homepage, news article and sticky buttons.
When we anticipate high demand for events (particularly when large shows go on sale), we allocate seats as ‘best available’ to avoid multiple people selecting the same seats at the same time.
In most circumstances, once the early demand has reduced, seat selection will be re-enabled. We do not recommend waiting for seat selection as you may miss out on tickets.
Demand can be very high for popular events, so here are some tips to improve your chances when tickets go on sale:
Create an online account in advance: If you don’t already have an Ipswich Theatres account, make sure you do so well in advance of the on-sale date. This will speed up the checkout process as your personal details and email address will be saved in advance. Click here to create a new account.
Check your details: If you have an account already, make sure you log in and check your details are up-to-date. Please ensure you know your password before tickets go on sale. E-tickets will be sent to your email address, so it’s important this is also correct.
Have your card details ready: To keep your information secure, we don’t save payment card details on our system. Make sure you have your payment card ready or saved within your browser.
Don’t refresh the page: We know it can be tempting, but you’ll lose your place in the queue if you refresh your screen. Please be patient and you’ll be let through as soon as it’s your turn.
Check your internet connection: We’d recommend staying connected to reliable Wi-Fi connection rather than using mobile internet. If you lose connection, you might lose your place in the queue and have to start again.
Our online seating plans are set up so that you can’t leave a single unsold seat. We know this can be frustrating, but unsold single seats are often very unlikely to sell and we want to ensure as many people as possible can attend events at our venues.
For busy on sales, we want to ensure that as many people as possible have a chance to book when tickets go on sale. Once your seats are selected and in your basket no-one else can access them unless you empty your basket. We set a time limit to ensure that tickets don’t sit unattended in baskets and forgotten about. Don’t worry, there’s always enough time to complete your transaction.
The process of selecting seats and completing an order takes a few minutes and your tickets are held for you during this period. If another customer decides they no longer want their seats, their seats will be released back on sale for another customer to select.
Tickets can sometimes be released a few weeks before an event date and this is often because we might get an allocation returned from a ticket agent, or tickets held for the promoters/producers are no longer needed.
Unfortunately we cannot offer any exchanges in these instances, so please make sure you are happy with the tickets you select before you complete your purchase.
This depends on the individual event but it is often 10am on a Friday. The on-sale timelines are determined by the promoters/producers and are shared with announcements on social media and by email. You can sign up to email alerts on our website.
Ticket agents often run pre-sales for artist and fan mailing lists, priority customers (O2 priority), and platinum customers (Ticketmaster) so please check separately with these sites for information, shortly after an event has been announced.
To avoid issues, we’d recommend following all of the above steps first to decrease your chances of any problems occurring.
Whilst issues are very rare, please contact our box office on 01473 433100 or firstname.lastname@example.org and a member of the team will get back to you as soon as possible. Please be patient as it’s likely our team will be very busy during peak periods.
Please avoid contacting us on social media as our box office will be in the best position to help resolve your problems.
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Our Refund Promise
Feeling nervous about booking tickets? We understand.
In this time of uncertainty, we know that booking for a future show may not be something you are considering. Here’s our promise to you: if a show is cancelled or postponed, ticket holders can move to the new date (where available) or have a full refund (including booking fees) to a credit voucher or card.