Your Visit Access Info Newsletter

Can’t make it to the show?

Can’t make it to the show?

You had your evening all planned out, but now you can’t make it. Read below for more information about your next steps and our official re-sale partner, Twickets.

Exchanging your tickets

Tickets can be exchanged for a different performance of the same production subject to availability. New tickets must be the same price as your original tickets.

Depending on popularity, it may not be possible have the same seats for the new performance, but our team can guide you to the best available seats at the price you originally paid. There is a £2 per ticket exchange fee.


Reselling through Twickets

If you’re no longer able to attend, and can’t exchange your tickets, you can list your tickets with our official re-sale partner Twickets. Our dedicated landing page will help you easily find performances and ensures that tickets are not sold for more than the price you paid.

You can sell tickets securely through Twickets, with payment and delivery all agreed upfront. If you’re sent an unauthorised payment, or a buyer claims they didn’t receive their item, you’ll be covered for the full amount of the payment, as long as you provide proof of shipment. Where PayPal is used, you’re covered by PayPal’s Seller Protection policy.

Accessibility tickets cannot be resold through our official resale partner Twickets therefore if you contact our Box Office on 01473 433100 or email we will add your details to our own accessibility re-sale list.

Buying through Twickets

If you were hoping to book tickets for a show and find that it’s sold out, you may be able to purchase unwanted tickets from fans no longer able to attend.

Our dedicated Twickets landing page automatically lists all upcoming shows at both our venues, so allows you to easily find the show you’re looking for, and check to see if any tickets are being resold. Booking unwanted tickets through Twickets also ensures you are paying no more than face value, protecting you from over-inflated and unethical prices.

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Visit our official re-sale partner Twickets

Twickets is the trusted fan-to-fan ticket resale marketplace, enabling fans to buy and sell spare tickets securely and at face value (plus fees).