Gift Vouchers Our Promise Livestreams


Scroll down to find answers to all your frequently asked questions.

We know that Christmas is looking a little different this year, but we didn’t want you to miss out on the magic of panto.

We’ve partnered with Panto Online to bring you a festive treat to the comfort of your sofa! If you can’t find answers to your questions below, drop us an email on or contact us on Facebook or Twitter.

Panto Online Trailer

Download speeds

The following table shows the minimum speeds required for each playback quality:

Quality Required Minimum Bandwidth
240p 500 kbps
360p 1 Mbps
720p 3 Mbps
1080p 7 Mbps
2K 12 Mbps
4K & up 22 Mbps


Desktop OS and Browser

In addition, we recommend using the following browsers and versions on Windows 7 or later or macOS Sierra (10.12.6) or later:

Chrome 30+ (has automatic updates)
Firefox 27+ (has automatic updates)*
Microsoft Edge
Safari 9+