OUR PROMISE TO YOU
The whole team here miss having you in the audience to enjoy a night of entertainment at one of our venues.
In this time of uncertainty, we understand that booking for a future show may not be something you are considering. This got us thinking about what may make you feel more confident to book for future show. So, we are making a promise to all our customers that if a show is cancelled or postponed, ticket holders can move to the new date (where available) or have a full refund (including booking fees) to a credit voucher or card.
How will I know if a show I’ve booked for has been postponed or cancelled?
As soon as we know that a show has been postponed or cancelled, our box office team will contact ticket holders directly. You can also check for a full list of postponed shows and new dates here. Make sure your contact details (email/phone/address) are correct – you can log on to our website, or check by contacting the box office.
Do I need to send you my tickets for a refund?
You don’t have to worry about sending your tickets back to our box office for us to issue your credit or refund. For postponed shows, your original tickets will remain valid for the new date. If you’d like new e-tickets, let us know – all we need is an email address. We’ll sort things for you and let you know when your exchange or refund is complete.
Can I exchange my tickets for a different show?
Once we’ve contacted you about a postponement or cancellation, we’re happy to swap your tickets with another show. If you’d like to move, you can transfer the value of your current tickets against the tickets for the new show – where the new tickets are a higher value, you will need to pay the difference, where they are a lower value, we’ll refund the difference back to you. Simply let our box office know and we’ll help you out.
When will your venues re-open?
We are monitoring government advice closely and will ensure we can open safely for our audiences when the time is right. We will, of course, get in contact with you as soon as we know more. If you wish to update your email marketing preferences with us, we encourage you to log in to your profile and make those updates. We will do the rest.
Where can I read your full terms & conditions?
If you would like to read our full terms & conditions, you can do so here.
If you have any further questions, reach out to our team on social media or email the box office at firstname.lastname@example.org
We are looking forward to welcoming you back to our theatres – we can’t wait to see you.